Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRRPOS002A Mapping and Delivery Guide
Handle mail received in a retail environment
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SIRRPOS002A - Handle mail received in a retail environment |
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Description | This unit describes the performance outcomes, skills and knowledge required for receiving mail in a retail postal environment. | ||
Employability Skills | The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. | ||
Learning Outcomes and Application | This unit applies to frontline service personnel. It requires the team member to consistently apply postal outlet policy and procedures, identifying customer requirements, suggesting optional mail services, and safely and securely handling processing and recording mail items received according to established guidelines to meet customer needs. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Retail Post |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Accept mail in a retail environment. |
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Element: Process mail received in a retail environment. |
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Element: Record mail lodgement and receipt details. |
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